Effective: September 21, 2026

Privacy Policy

This Policy explains what the Dalverny customer and driver apps collect, why the information is needed, and who may see it. By using Dalverny, you acknowledge this Policy. Some data is necessary to provide the service; for example, without location permission, Dalverny may be unable to set a pickup point or operate a trip.

1. Customer data and how we use it

Account and identity

• We use your name and phone number to create and verify your account, associate requests with you, send service notices, provide support, and address safety issues.
• An optional profile photo, email address, area of residence, and gender are used to complete and personalize your profile.
• Your phone number is not shown to the driver through the normal app interface. Order-related contact takes place through in-app communication tools.

Location and addresses

• We use your current or selected location as the meeting point for a taxi ride or the delivery location for an order.
• We use the taxi destination and an optional mapped store or item pickup location to draw routes and estimate distance and time.
• Before acceptance, Dalverny may refresh your location while the app is open and make the request point available to the limited drivers offered the request so they can evaluate it. On acceptance, the latest available point is saved as a fixed point for the assigned driver. It does not then move automatically with your phone.
• The customer app does not collect new location updates while it is in the background. We do not sell your location or use it for targeted advertising.

Request details and communications

• We use request type, store name, requested items, approximate value, instructions, and user-provided photos or voice notes so the driver can understand and complete the request.
• We process chat messages, voice messages, and in-app call-session information to let the customer and assigned driver coordinate.
• Request status, timing, and operational route information support the active-request experience, history, troubleshooting, and safety reviews.

Ratings and safety

Ratings, reports, blocking requests, appeals, and related attachments help us improve quality, prevent certain accounts from being matched again, investigate misuse, and take or review account actions.

2. Driver data and how we use it

Onboarding and verification

• We use the driver's name, phone number, gender, profile/selfie photo, and area of residence to verify and operate the account.
• Identity, driver-license, and vehicle documents are used to review eligibility and support safety. These documents are available to authorized reviewers and are not shown to customers.
• The driver's name, photo, and rating are shown to the customer associated with a request so the customer can identify the driver, and may remain in request history. The driver's phone number is not shown through the normal customer interface.

Driver live location

• When a driver goes online and is available, location is used to match nearby requests and estimate arrival distance and time.
• During an active request, location supports navigation, route and ETA updates, and live movement on the map for the customer assigned to that request.
• Live driver location is not displayed to all customers. It is available to the assigned customer and authorized Dalverny staff when operationally or reasonably necessary for safety.
• Driver location may continue in the background during active navigation or request fulfillment, subject to device permissions, so navigation and tracking can continue correctly. Tracking stops when the driver goes offline unless an active request must first be completed. The service may retain the last known point as needed to operate or review a request.

Request activity and history

Offered and accepted requests, arrival, collection, trip start and completion events, routes, communications, ratings, and reports are used to provide the service, show history, assess service quality, offer support, and protect safety.

3. Permissions

• Location: meeting and delivery points, place search, driver matching, navigation, tracking, and ETA.
• Camera or photos: profile and selfie images, driver documents, and user-selected request or report attachments.
• Microphone: user-initiated calls and voice messages inside the app.
• Notifications: request status, calls, messages, and account or safety actions.

You can manage these permissions in device settings. Disabling a required permission may prevent its related feature from working.

4. Who receives information

• The assigned customer and driver: only the information needed to identify each other, complete the request, and communicate about it.
• Authorized Dalverny staff: for account and driver reviews, requests, reports, appeals, safety, and support.
• Service providers: Google and Firebase services support authentication, storage, notifications, and security; mapping, places, route, and navigation services process route points; Agora supports in-app audio calls; and OSRM may calculate certain fallback routes. Each provider receives the data needed for its function and processes it under its own terms and privacy policy.
• Authorities: when required by law or reasonably necessary to protect people or investigate fraud or a security threat.

We do not sell personal information or share live location for advertising.

5. Technical information

We may process account and device identifiers, notification tokens, app and operating-system versions, error and security events, and app-presence status. This supports sign-in, notifications, service protection, troubleshooting, and fraud prevention. The app may cache some images and data on the device for faster loading and reduced downloads.

6. Retention and security

We retain account and request data as needed to provide the service, show history, handle support, safety matters, reports, and legal obligations. Retention may vary by data type and any open dispute or report. We use access controls, cloud services, and reasonable technical measures to protect information, but no electronic system is completely secure.

7. Account and data deletion

Every customer and driver may request deletion of their account and associated personal data at any time. Before public launch, an account-deletion control will be available in both apps' account settings, and Dalverny will provide an official website path for people who cannot access the app. An account suspension or removing the app from a device does not prevent a deletion request.

After verifying the account owner and confirming the request, we delete the account, profile data, photos, documents, notification tokens, and personal data that is no longer necessary. Limited records may be retained or de-identified when needed to resolve an active request, report, or dispute, prevent fraud, protect safety, or meet a legal obligation. Before confirmation, we will explain what will be deleted and what may be retained, and we will notify the user when the process is complete.

Account deletion is permanent once completed. A user may submit the request at any time, but if a trip or delivery is active, processing may begin after it has been completed or safely cancelled.

8. Your choices and rights

• You can edit profile information the app makes editable.
• You can withdraw location, camera, microphone, and notification permissions in device settings.
• You can use the available tools to report or block another party and appeal an account suspension.
• You may request access to or correction of your information.

9. Changes and contact

We may update this Policy as Dalverny develops. The latest revision date will remain visible above. For privacy questions or requests, use the official in-app support channel.